Our Commitment to You.

Privacy Policy

Information We Collect

When you engage with CONNIE S BYRD, particularly through our contact forms or during a purchase inquiry, we may collect personal information such as your name, email address, phone number, and shipping address. This information is essential for us to provide you with personalized service and fulfill your living art dreams.

How We Use Your Information

The information we collect is used primarily to respond to your inquiries, process your orders for unique terrariums and miniature ecosystems, and, if you opt-in, to send you occasional newsletters featuring new designs, care tips, or special offers. We want to assure you that CONNIE S BYRD will never sell, rent, or share your personal data with third parties for their marketing purposes. We are committed to protecting your privacy as carefully as we cultivate our terrariums.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Your secure terrarium experience extends to your data.

Cookies

Our website may use cookies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small files stored on your device that help us improve our website and services. You have the option to accept or decline cookies through your browser settings. Declining cookies may affect some website functionality.

Terms of Service

Use of Website

By accessing and using the CONNIE S BYRD website, you agree to comply with all applicable laws and regulations. You agree not to misuse the website or its content for any unlawful or prohibited purpose. We provide our services for your personal enjoyment and appreciation of nature's beauty encapsulated.

Intellectual Property

All content displayed on this website, including but not limited to images, text, designs, and logos, are the exclusive property of CONNIE S BYRD. This intellectual property is protected by copyright and intellectual property laws. Any unauthorized use is strictly prohibited and will be pursued to the fullest extent of the law. Each terrarium is a botanical sculpture, a unique work of art.

Custom Orders & Sales

For custom terrarium designs and installations, a non-refundable deposit will be required to commence work, reflecting the specialized nature of our botanical sculptures. Full payment is due upon completion or prior to delivery. We will communicate clearly about timelines and design approvals throughout the process. As a dedicated terrarium company, we strive for perfection in every piece.

Returns & Exchanges

Due to the delicate, living nature of our products – closed terrariums, moss terrariums, miniature gardens, and other self-sustaining ecosystems – all sales are final. We meticulously craft and inspect each piece before it leaves our care. We cannot accept returns or offer exchanges once a living item has been delivered, as its continued health depends on specific environmental conditions and care that are beyond our control. This policy ensures the integrity and well-being of our botanical creations.

Limitation of Liability

CONNIE S BYRD shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of, or inability to use, our website or products. Our liability is limited to the fullest extent permitted by law, reflecting the inherent natural variations and care requirements of living terrariums.